Privacy Policy

Last updated: May 18, 2026

House of Wags is a brand owned and operated by Partika Enterprises, having its office at 201/202 Tulsi Dham, SV Road, Vile Parle West, Mumbai - 400056, Maharashtra, India (hereinafter referred to as "we," "us," or "our"). We operate houseofwags.in (the "Platform") through which we facilitate the sale of dog enrichment products and accessories to our customers ("you" or "your").

This Privacy Policy describes the types of information we may collect from you when you access or use the Platform, and our practices for collecting, using, retaining, and disclosing that information. We encourage you to read this carefully.

We reserve the right to update this Privacy Policy at any time. Changes will be reflected by the "Last updated" date at the top of this page. Your continued use of the Platform after any update constitutes your acceptance of the revised policy.

Definitions

"Platform" refers to the website houseofwags.in and any related services operated by Partika Enterprises.

"Personal Information" refers to any information that identifies or can reasonably be linked to you as an individual.

"Usage Data" refers to data collected automatically through your interaction with the Platform, such as pages visited, time spent, and device identifiers.

"Cookies" refers to small files placed on your device by the Platform or third parties to collect and store certain information about your visit.

"You" refers to the individual accessing or using the Platform.

Information we collect

We may collect information about you in the following ways:

Information you provide directly

  • Contact details including your name, email address, phone number, billing address, and shipping address

  • Pet details such as your dog's name, breed, and age, where voluntarily provided

  • Payment information processed securely through Razorpay; we do not store your card or financial account details on our systems

  • Any information you share when communicating with our support team or responding to surveys, contests, or giveaways

Information collected automatically

  • Device and usage information including your IP address, browser type, browser version, operating system, pages visited, time and date of visit, and other diagnostic data

  • Information sent by your browser or device each time you visit the Platform

Information from third-party platforms

  • If you interact with our social media presence on platforms such as Instagram or Facebook and connect to our Platform through them, we may receive basic profile information such as your name and email address, subject to those platforms' own privacy settings and policies

How we use your information

We use the information we collect for the following purposes:

  • To process and fulfil your orders - including payment processing, shipping arrangements, and handling returns or refunds

  • To manage your account - if you create one, to provide you with access and maintain your preferences

  • To communicate with you - including order confirmations, dispatch notifications, and customer support responses

  • For marketing communications - to send you promotional emails, offers, and updates about our products, but only if you have opted in. You may opt out at any time using the unsubscribe link in any email we send. Opting out of marketing will not affect transactional communications related to your orders

  • To improve the Platform - including data analysis, identifying usage trends, and evaluating the effectiveness of our content and campaigns

  • For security and fraud prevention - to detect, investigate, and protect against unauthorized access, fraudulent transactions, or other harmful activity

  • To comply with legal obligations - as required under applicable Indian law

Third-Party Service Providers

We may share your information with third parties that perform services for us as per our agreed terms, including payment processing and financial information.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy — including maintaining your account, processing transactions, complying with legal obligations, and resolving disputes. If you request deletion of your account or data, we will action that request, though some information may be retained where required by law or for fraud prevention purposes.

Children's privacy

The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us and we will delete it promptly.

Your rights and choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@houseofwags.in. We will respond within 7 business days. You will not be disadvantaged in any way for exercising these rights.

To update your communication preferences, you may use the unsubscribe option in any marketing email we send, or write to us directly.

Consent

By using the Platform and providing your information, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, any grievances relating to the processing of your personal information may be directed to our Grievance Officer:
Name: Vatsal Udani

Email: hello@houseofwags.in

Response time: Acknowledgement within 48 hours. Resolution within 30 days.

Contact

For any questions about this Privacy Policy or to exercise your rights:
Partika Enterprises (House of Wags) 201/202 Tulsi Dham, SV Road Vile Parle West, Mumbai - 400056 Maharashtra, India 
Email: hello@houseofwags.in